Khelostar Rules and Regulations in India

By accessing or using the Khelostar platform, users agree to be bound by these terms and conditions in their entirety. These terms govern the relationship between the platform and each registered user, and continued use of the services constitutes ongoing acceptance of all applicable rules.

User Eligibility

To register and use the platform, users must meet the following requirements:

• Be at least 18 years of age at the time of registration.
• Be a resident of a jurisdiction where use of the platform is not prohibited by local law.
• Provide accurate, complete, and up-to-date personal information during account registration.
• Not be classified as a self-excluded or restricted user under any applicable policy.

Only one account per person is permitted. The creation of duplicate or fraudulent accounts is strictly prohibited and may result in immediate account suspension.

Modifications to Terms

Khelostar reserves the right to amend, update, or replace any section of these terms and conditions at any time without prior notice. Updated terms take effect upon publication on the official website. Users are responsible for reviewing these terms on a regular basis. Continued use of the platform following any modification constitutes acceptance of the revised terms.

Proper Use of the Platform

Users are expected to engage with the platform lawfully and in good faith. The following conduct is not permitted:

• Attempting to manipulate outcomes, exploit technical vulnerabilities, or use automated tools to place bets.
• Engaging in any form of collusion, fraud, or dishonest activity.
• Using the platform for any purpose other than lawful personal entertainment.
• Attempting to circumvent any security, verification, or monitoring system.

Content and Intellectual Property

All content published on the platform, including but not limited to text, graphics, logos, odds data, and software, is the exclusive intellectual property of the platform or its licensed partners. Reproduction, redistribution, or commercial use of any content without express written consent is prohibited.

Limitation of Liability

The platform is not liable for any losses arising from technical failures, connectivity issues, or interruptions beyond its reasonable control. The platform does not accept responsibility for decisions made by users based on information accessed through the service. Users acknowledge that participation in betting activities carries inherent financial risk, and the platform’s total liability in any circumstance is limited to the value of the relevant transaction.

All betting activity on the Khelostar platform is subject to the rules outlined in this section. Users are required to familiarise themselves with these regulations prior to placing any bet.

Eligibility to Place Bets

Only registered users who have completed the full account verification process are eligible to place bets. Bets placed by users who have not completed identity verification may be voided or suspended pending review. Users who are self-excluded or subject to account restrictions are not permitted to place bets.

Bet Acceptance

All bets are subject to acceptance by the platform. A bet is confirmed only upon the issuance of a bet confirmation reference number. The platform reserves the right to decline, limit, or void any bet at its discretion, including cases where:

• The bet was placed on incorrect odds due to a system error.
• The event in question had already commenced at the time the bet was submitted.
• There is evidence of suspicious betting patterns or abuse of the system.

In the event of a disputed bet, the platform's records shall be considered the definitive reference.

Betting Limits

Minimum and maximum bet amounts apply to all markets and are displayed within the relevant betting interface at the time of placement. These limits may vary by sport, event type, and market. The platform reserves the right to adjust individual user betting limits based on account history, verification status, or risk assessment.

Calculation of Wins and Losses

Winnings are calculated based on the odds displayed at the time a bet is confirmed. For accumulator or combination bets, winnings are calculated by multiplying each individual selection's odds. In the event of a void selection within a combination bet, the affected leg is removed and the remaining odds are recalculated accordingly.

Cancellation Policy

Once a bet has been confirmed and a reference number has been issued, it cannot be cancelled or modified by the user. Cancellation of bets by the platform may occur in the following circumstances:

• The relevant event is cancelled or postponed beyond the platform's defined rescheduling window.
• A technical error resulted in incorrect odds being displayed.
• Regulatory or compliance requirements necessitate the cancellation.

In cases of platform-initiated cancellation, the original stake is returned to the user's account balance.

Betting Restrictions

Certain users, regions, or event types may be subject to additional restrictions. The platform may apply enhanced scrutiny to accounts showing unusual patterns of activity. Users found to be exploiting promotions, bonuses, or market inefficiencies in a systematic manner may have their access to specific markets or features restricted.

All deposits and withdrawals on the Khelostar platform are governed by the rules set out in this section. Users must ensure that all payment activity is conducted in compliance with these requirements.

Deposits

To fund an account, users must use a payment method registered in their own name. Third-party deposits are not permitted under any circumstances. The following deposit methods are available to users in India:

• UPI (Unified Payments Interface)
• Net Banking
• Bank Transfer
• Cryptocurrency (where available and permitted)

Minimum deposit amounts and any applicable processing fees are displayed within the cashier section of the platform at the time of transaction. Deposits are generally credited to the account balance promptly upon confirmation by the payment provider.

Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent deposit, in accordance with standard anti-money laundering protocols. Users must have completed identity verification before a withdrawal request can be processed.

Withdrawal processing timeframes vary by method:

• UPI and Net Banking: Typically processed within 1 to 5 business days, subject to banking partner timelines.
• Bank Transfer: May take up to 7 business days depending on the receiving institution.
• Cryptocurrency: Processing times depend on network confirmation requirements.

Minimum and maximum withdrawal limits apply and are visible within the cashier section. The platform reserves the right to request additional documentation before processing any withdrawal.

Identity Verification (KYC)

In compliance with applicable anti-money laundering (AML) regulations, all users are required to complete a Know Your Customer (KYC) verification process. The following documents may be required:

• Government-issued photo identification (e.g., Aadhaar Card, PAN Card, Passport, or Voter ID).
• Proof of address dated within the last three months.
• Proof of the payment method used (e.g., bank statement or screenshot of UPI account).

Failure to provide the required documentation within the specified timeframe may result in a delay or refusal of the withdrawal request, or temporary restriction of account activity.

Transaction Restrictions

The platform does not accept payments made for or on behalf of another person. Any transaction identified as originating from an unverified or third-party source may be declined or reversed. Chargebacks initiated by users without prior resolution through the platform’s support process may result in account suspension.

Cancellation of Transactions

Deposit transactions that have been confirmed by the payment provider cannot be reversed by the platform. Withdrawal requests that have not yet been processed may be cancelled by the user through the account management section. Once a withdrawal has been dispatched, it cannot be recalled.

Khelostar acknowledges the importance of responsible participation in betting activities and is committed to providing tools and resources that help users maintain control over their gambling behaviour.

Available Control Tools

Registered users have access to a range of self-management tools through their account settings:

• Deposit Limits: Users may set daily, weekly, or monthly deposit limits to control the amount of funds added to their account within a defined period.
• Betting Limits: Users may restrict the maximum value of individual bets placed within a specified timeframe.
• Session Limits: Time-based controls allow users to set maximum session durations, after which the account will prompt the user to take a break.
• Self-Exclusion: Users may request temporary or permanent self-exclusion from the platform. During the exclusion period, access to the account is suspended and no bets or transactions may be placed.
• Reality Check Notifications: Users may activate periodic reminders that display the duration of the current session.
• Account Cooling-Off Period: A short-term account pause option is available for users who wish to take a brief break from betting activity.

Risk Self-Assessment

Users are encouraged to periodically assess their betting behaviour. Indicators that may suggest a need for intervention include:

• Betting beyond affordable limits on a consistent basis.
• Using betting activity as a response to stress, anxiety, or other emotional states.
• Difficulty limiting or stopping betting despite a desire to do so.
• Concealing betting activity from family members or associates.

Support and Assistance Resources

Users in India who require support in relation to gambling-related concerns may contact the following organisations:

• iCall (iCall.tiss.edu): A psychosocial helpline operated by the Tata Institute of Social Sciences offering counselling services.
• Vandrevala Foundation Helpline: Available 24/7 at 1860-2662-345, providing mental health support including gambling-related concerns.
• The International Centre for Responsible Gaming (ICRG): Provides research-based resources on gambling disorders at icrg.org.

Users seeking to activate any responsible gambling tool may do so through their account settings or by contacting the platform’s customer support team directly.

Khelostar maintains a strict anti-money laundering (AML) framework in accordance with internationally recognised standards. The platform is legally obligated to prevent the use of its services for money laundering, terrorism financing, or any other illicit financial activity.

Legal Obligations

The platform operates under applicable AML and counter-terrorism financing (CTF) regulations. All users are required to cooperate fully with verification and monitoring procedures as a condition of using the platform’s services. Failure to comply with these obligations may result in account restrictions or permanent suspension.

Know Your Customer (KYC) Procedures

All users are subject to identity verification before accessing core platform features, including deposits, withdrawals, and participation in certain bonus programmes. The KYC process requires the submission of:

• Valid government-issued photo identification.
• Proof of residential address.
• Documentation confirming the source of funds, where required based on transaction volume or account activity.

Additional verification may be requested at any stage of the account lifecycle, including at the time of a significant withdrawal or when unusual account activity is detected.

Transaction Monitoring

The platform employs automated and manual monitoring systems to review all financial transactions. Monitoring includes:

• Detection of unusual deposit or withdrawal patterns.
• Review of accounts exhibiting inconsistencies between declared personal information and transaction behaviour.
• Analysis of multiple accounts that may be linked to the same individual or network.

Suspicious Activity Detection

Any transaction or pattern of behaviour that raises concerns in relation to money laundering or fraud will be flagged for internal review. The platform is obligated to report confirmed or suspected cases of financial crime to the relevant authorities, in accordance with applicable law. Users are not informed of any such reports, as disclosure could constitute tipping off under applicable regulations.

Consequences of Policy Violations

Users found to be in violation of the platform’s AML policies may be subject to the following actions:

• Immediate suspension of account access.
• Freezing of account funds pending investigation.
• Permanent account closure.
• Reporting to relevant regulatory or law enforcement authorities.

The platform reserves the right to withhold funds where there is reasonable suspicion of financial crime, pending the outcome of an investigation or regulatory directive.

Khelostar is committed to protecting the personal data of all users in accordance with applicable data protection legislation. This section outlines the types of data collected, the purposes for which it is used, and the rights available to users regarding their personal information.

Personal Data Collected

The platform collects personal data through the registration process, ongoing account use, and interactions with customer support. Categories of data collected include:

• Identity Data: Full name, date of birth, nationality, and government-issued identification details.
• Contact Data: Email address, phone number, and residential address.
• Financial Data: Payment method details, transaction history, and account balance information.
• Technical Data: IP address, device type, browser information, and session activity logs.
• Usage Data: Betting history, bonus usage, and platform interaction records.

Purposes of Data Processing

Personal data is processed for the following purposes:

• Account registration, verification, and management.
• Processing of deposits, withdrawals, and related financial transactions.
• Compliance with legal and regulatory obligations, including KYC and AML requirements.
• Detection and prevention of fraud, cheating, or other prohibited conduct.
• Communication with users regarding account status, service updates, and support queries.
• Analysis of platform usage to improve service quality and security.

Data Sharing

Personal data is not sold to third parties. Data may be shared with:

• Payment processing providers and financial institutions involved in transaction handling.
• Identity verification and fraud prevention services.
• Regulatory authorities, law enforcement agencies, or courts, where required by law.
• Technology service providers operating under strict data processing agreements.

User Rights

Users retain the following rights in relation to their personal data:

• Access: The right to request a copy of personal data held by the platform.
• Rectification: The right to request correction of inaccurate or incomplete data.
• Erasure: The right to request deletion of personal data, subject to legal retention obligations.
• Restriction: The right to request that processing be limited in certain circumstances.
• Portability: The right to receive personal data in a structured, machine-readable format where applicable.
• Objection: The right to object to processing carried out on the basis of legitimate interest.

Requests relating to personal data rights may be submitted through the platform's designated support channel. The platform will respond to all valid requests within the timeframe required by applicable law.

Data Retention

Personal data is retained for the period necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Following the closure of an account, certain data may be retained for a defined period for compliance and audit purposes.

The platform implements comprehensive technical and organisational security measures to protect user accounts, personal data, and all financial transactions conducted through the service.

Data Encryption

All data transmitted between users and the platform is protected using industry-standard Transport Layer Security (TLS) encryption. This applies to account login, payment processing, and all personal data exchanges. Sensitive stored data, including financial information and identity documents, is encrypted at rest using appropriate cryptographic standards.

Two-Factor Authentication

Users are strongly advised to enable two-factor authentication (2FA) on their accounts. When activated, 2FA requires a secondary verification step in addition to a password when logging in or performing high-value transactions. This significantly reduces the risk of unauthorised account access.

Account Activity Monitoring

The platform operates continuous monitoring systems designed to detect and respond to unusual or suspicious account activity. Monitoring protocols include:

• Identification of login attempts from unrecognised devices or geographic locations.
• Detection of multiple failed authentication attempts, which may trigger a temporary account lock.
• Alerts for significant changes to account settings, including payment method updates or password modifications.
• Review of transaction patterns that deviate from established account behaviour.

User Responsibilities

Users are jointly responsible for the security of their accounts. The following practices are required:

• Keeping account login credentials strictly confidential and not sharing them with any third party.
• Using a unique, strong password that is not used across other platforms or services.
• Logging out of the account after each session, particularly on shared or public devices.
• Notifying the platform's support team immediately upon suspecting any unauthorised access to the account.

Organisational Security Measures

Internal access to user data is restricted to authorised personnel operating under defined data handling procedures. All staff with access to sensitive information are subject to confidentiality obligations. Security practices are reviewed and updated on a periodic basis to address emerging threats and maintain compliance with applicable standards.